On Track to Excellence: The High-Speed Rail’s Tech Transformation

The Challenge: A Bumpy Ride on the Digital Express

Imagine navigating a maze blindfolded. That’s how our High-Speed Rail client was managing its IT landscape. Despite investment in the latest tools, they were still working in the dark, thanks to a fragmented view that led to a painfully slow Mean Time to Repair (MTTR).

Full Steam Ahead: Our Journey to Smarter Solutions

• Unified Landscape: Our solution provided a consolidated view, mapping out the intricate web of applications and infrastructure in one go.
• Makeover with ServiceNow: Out with the old, in with the new. We consolidated their tools leading to cost savings through enhanced features and improved visibility.
• AIOps Rocket Fuel: With ServiceNow’s AIOps, we delivered an efficient engine with rocket fuel for their IT operations management.
• Cloud-Enabled Monitoring: Our cloud-enabled solutions provided a bird’s eye view of the entire IT operation.

Touchdown: Unbelievable Results

Deploying these game-changing strategies wasn’t just a small step; it was a giant leap for rail-kind:

• Our AIOps-powered Service Map turned into a fault-finding radar, drastically cutting down on downtime.
• Tools consolidation: Saved our client revenue; and led to improved accessibility and enhanced features.
• Reduced alerts by a whopping 80% and bringing peace back to IT operations.
• We gave our client a crystal ball for performance management and reporting through dynamic dashboards.