Modernizing and Improving Performance of Policy and Claims Systems

Business Challenge

The client faced a significant challenge in upgrading their legacy policy and claims systems to Duck Creek and Exstream technologies. The client was grappling with lack of a product and platform mindset, limited experience, hurdles in finding qualified experts resulting in the dual challenge of modernizing outdated systems and dealing with substantial operational costs.

Coforge Solution

• We modernized the systems by upgrading mainframe-based Claims and Policy Administration applications, a Java-based Claims application, and implementing Duck Creek Technologies based Policy Administration application.
• Implemented Workers' Compensation line of business and provided ongoing maintenance support.
• We cross-trained resources in multiple applications to reduce resource dependency and bring versatility in delivering solutions.

Results

• Enhanced performance across all systems
• 85% increase in productivity by automating daily and periodic tasks for maintenance support.
• Streamlined operations with a Rexx Tool for various day-to-day activities in legacy systems.
• Automated testing procedures through a QTP-developed tool.

Key Highlights

• Implemented modern policy and claims system using Duck Creek.
• Introduced new line of business.
• Reduced development and maintenance cost.