The Client
A Top 3 U.S. Appraisal Management Company
The Challenge
- The client had 14 different processes of varying complexity and they wanted to:
- Reduce cycle time for appraisal reviews
- Increase production hours to cover different time zones
- Reduce cost
Our Solution
- Coforge used SmarTrans® methodology to build a roadmap for outsourcing
- Plan was based on complexity, risk and potential automation possibility
- Processes were prioritized into quick impact versus complex
Execution
- Hired 60 FTEs in 5 weeks including SMEs and experienced resources
- Mix of both onsite as well as remote training models was utilized Reduced cycle time 1. 9% reduction in turn times (5.8 days to 5.3) Cost savings achieved quickly
Value Delivered
- Reduced cycle time
- 1. 9% reduction in turn times (5.8 days to 5.3)
- Cost savings achieved quickly
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- Quick implementation of 14 different processes
- Remote transitions for quicker break-even / cost savings
