2012: A Bumpy Ride For BPO
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2012: A Bumpy Ride For BPO
2012 was a year that brought significant challenges for the business process outsourcing (BPO) industry, and in 2013, customers are sending service providers a clear message: they now expect far more than just cost savings from a BPO engagement. So what’s going on? Learn More
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Santanu Bhattacharya |
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