Customer has 20+ vendors managing different service components and applications. Due to a multi-vendor environment and unaligned supplier behaviors, there was an unstable environment with unreliable IT services. Governance mechanism to monitor and manage supplier performance and behaviors was not effective. There were many complaints from Business about poor quality of services.
Customer engaged Coforge as their SIAM partner (Service Integrator) to manage multiple service providers and increase the reliability and performance of IT services.
Coforge implemented a SIAM operating model that was customized for the customer’s specific requirements.