How Coforge transformed cafe operations for a multinational coffee chain through process automation
Overview.
A leading coffeehouse chain struggled with manual processes in Supplier Lifecycle Management, leading to inefficiencies and delays. Coforge implemented a Pega-based solution to automate workflows, improve data management, and enhance customer interactions. This resulted in huge efficiency gains, faster processing times, and improved customer experience through enhanced data privacy management, streamlined supplier onboarding, and optimized product management.
Our client, an American multinational chain of coffeehouses and roastery reserves, was hugely challenged due to the manual operations surrounding Supplier Lifecycle Management, Vendor Product Management and Data Privacy Requests fulfilment.
These manual processes led to both inefficiencies & inconsistency in process and data and longer cycle time to E2E business processes. Client was looking to standardized workflows and adopt process automation to enrich customer interactions.
Solution.
To add significant value to customer interactions, Coforge has led the Pegasystems implementation with the construction of standardized workflows and the introduction of automation
Data Privacy Management: Efficiently managed compliance responses to customer data inquiries, ensuring transparency for Rewards Program aficionados
Supplier & Product Onboarding: Streamlining the Supplier Lifecycle and Product Lifecycle Management along with the onboarding of vendors and their offerings
Promotion & Product Data Mgmt.: Crafting a workflow for the creation and management of Product & Promotion Profiles, linking all Business Units in a symphony of collaboration and efficiency
The Impact.
A significant decrease in manual tasks through smart integrations and automation
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