Enhancing Efficiency with Enterprise Mobility: Deutsche Bahn's Mobile App Transformation

Challenges.

Deutsche Bahn faced significant challenges in digitizing and streamlining their information exchange and documentation processes for mobile employees.

• Analog Processes: Employees relied on paper or oral communication for work orders, shift schedules, and other documents, leading to inefficiency and delays.
• Information Discrepancy: The lack of real-time information flow resulted in time-consuming documentation processes and delayed responses.
• Operational Inefficiencies: The existing system hindered productivity, making it difficult to optimize workflows and meet operational demands.

Solution.

Coforge implemented an innovative mobile app delivery model to address Deutsche Bahn's operational challenges, providing practical steps for execution.

• Mobile App Factory Model: Developed a robust, scalable framework to deliver mobile apps quickly and efficiently.
• Cross-Functional Team: Established a team for Joint Application Design, including user stories, data models, UI design, and architecture.
• Android Tablet Apps: Developed applications for displaying, storing, and processing information from backend systems.
• Gateway Development: Created a gateway for seamless information exchange between applications and backend systems.
• Integration and Testing: Conducted performance testing, regression automation, and integration with third-party systems.
• Innovation and Quality: Applied best practices for quality assurance and innovation, ensuring high standards and continuous improvement.

The impact.

The implemented solution had a transformative impact on Deutsche Bahn's operations, enhancing efficiency, productivity, and user satisfaction.

• Operational Efficiency: Streamlined workflows and reduced paperwork, significantly improving employee productivity.
• Faster Information Flow: Enabled real-time information exchange, reducing response times and improving accuracy.
• Enhanced Mobility: Provided mobile employees with all necessary information at their fingertips, ensuring they are equipped to perform their tasks efficiently.
• Cost Savings: Optimized processes and reduced operational costs by leveraging offshore-onshore engagement models.
• Recognition and Awards: Achieved multiple quality awards and high client satisfaction ratings, demonstrating the success and reliability of the solution.