Empowering OTA's with Efficient IT Solutions.
Coforge stands as the go-to partner for leading online travel management companies. We offer a comprehensive suite of services, including product engineering, digital e-commerce solutions, quality assurance, system integration, and AI-powered business processes. Our Real-Time Agent Assist solution provides immediate guidance and automation for customer interactions.
With experience serving over 60 airlines and 5+ global travel companies, we cover 95% of global destinations and handle 10%+ of world airline commerce. We excel in developing e-commerce solutions for major OTAs, driving personalization, boosting conversion rates, improving customer loyalty, and streamlining processes.
Our expertise extends to integrating various travel service providers and Global Distribution Systems. Our GDS Center of Excellence specializes in platforms like Sabre and Amadeus, providing comprehensive support for ticketing, modifications, refunds, and back-office functions.
Services & Solutions.
Success stories.
Case Study | Travel, Transportation & Hospitality | Online travel agencies.
C SAT Improvement for customer service voiceCase Study | Travel, Transportation & Hospitality | Online travel agencies.
Implemented self-booking platform for Business travel to enable seamless air, hotel, car, and insurance reservations.Case Study | Travel, Transportation & Hospitality | Online travel agencies.
Exceeding Service Levels with Customer Service Transitions For Best Customer Experience.![CS Item 1 (7)-2](https://www.coforge.com/hs-fs/hubfs/CS%20Item%201%20(7)-2.jpeg?width=600&height=800&name=CS%20Item%201%20(7)-2.jpeg)
Case Study | Travel, Transportation & Hospitality | Online travel agencies.
C SAT Improvement for customer service voice
![CS Item 2-2](https://www.coforge.com/hs-fs/hubfs/CS%20Item%202-2.jpg?width=600&height=800&name=CS%20Item%202-2.jpg)
Case Study | Travel, Transportation & Hospitality | Online travel agencies.
Implemented self-booking platform for Business travel to enable seamless air, hotel, car, and insurance reservations.
![CS Item 3 (10)-2](https://www.coforge.com/hs-fs/hubfs/CS%20Item%203%20(10)-2.jpeg?width=600&height=800&name=CS%20Item%203%20(10)-2.jpeg)
Case Study | Travel, Transportation & Hospitality | Online travel agencies.
Exceeding Service Levels with Customer Service Transitions For Best Customer Experience.
What we know.
![Artefact 1 (6)-4](https://www.coforge.com/hs-fs/hubfs/Artefact%201%20(6)-4.jpeg?width=600&height=800&name=Artefact%201%20(6)-4.jpeg)
Blog | Travel, Transportation & Hospitality | Online travel agencies.
How to achieve Customer personalized experience.
![Artefact 2 (8)-1](https://www.coforge.com/hs-fs/hubfs/Artefact%202%20(8)-1.jpeg?width=600&height=800&name=Artefact%202%20(8)-1.jpeg)
Blog | Travel, Transportation & Hospitality | Online travel agencies.
Top trends emerging in travel, transportation, and hospitality sector.
Our credentials.
5+
Travel Holiday Platforms supported
4
Leading GDS supported
40+
Travel digital & e-commerce platforms
20%
CSAT improvement for OTAs while fostering growth
3.5M
Contact center calls
Our clients.
![logo logot](https://www.coforge.com/hubfs/expedia.jpg)
![logo logot](https://www.coforge.com/hubfs/Image%20Library/Diamond%20Accounts%20Logos%20and%20other%20materials/TTC.jpg)
![logo logot](https://www.coforge.com/hubfs/Loveholidays.jpg)
![logo logot](https://www.coforge.com/hubfs/switchfly-logo-vector.png)
![logo logot](https://www.coforge.com/hubfs/Image%20Library/Diamond%20Accounts%20Logos%20and%20other%20materials/Sabre.png)
![logo logot](https://www.coforge.com/hubfs/amadeus.jpg)
Our industry partners.
![logo logot](https://www.coforge.com/hubfs/Image%20Library/Diamond%20Accounts%20Logos%20and%20other%20materials/Sabre.png)
![logo logot](https://www.coforge.com/hubfs/amadeus.jpg)
![logo logot](https://www.coforge.com/hubfs/Imported_Blog_Media/aws_logo.jpg)
![logo logot](https://www.coforge.com/hubfs/Google.png)
![logo logot](https://www.coforge.com/hubfs/Imported_Blog_Media/microsoft_0_0_1.png)
![logo logot](https://www.coforge.com/hubfs/salesforce.jpg)
![logo logot](https://www.coforge.com/hubfs/pega.png)
![logo logot](https://www.coforge.com/hubfs/Imported%20sitepage%20images/servicenow-removebg-preview%20(1).png)
Connect with our experts.
![Sanjay Dalwani Sanjay Dalwani](https://www.coforge.com/hs-fs/hubfs/Sanjeev%20Dalwani.jpg?width=400&height=420&name=Sanjeev%20Dalwani.jpg)
![Milan Gandhi Milan Gandhi](https://www.coforge.com/hs-fs/hubfs/Milan%20Gandhi.jpg?width=400&height=420&name=Milan%20Gandhi.jpg)
![Pankaj Malik Pankaj Malik](https://www.coforge.com/hs-fs/hubfs/Pankaj%20Malik.jpg?width=400&height=420&name=Pankaj%20Malik.jpg)
WHAT WE DO.
Explore our wide gamut of digital transformation capabilities and our work across industries.
Explore![team Join team](https://www.coforge.com/hubfs/3-2.jpeg)