Transforming travel experience and elevating customer satisfaction.
Coforge recognizes that personalized experiences are key to customer acquisition and retention in the online travel agency (OTA) sector. Our solutions drive personalization, boost conversions, and streamline business processes, enabling significant OTA growth.
On-Holiday Support: Our AI Suite offers Real-Time Agent Assistance, providing immediate guidance and empathetic responses during customer interactions. This automated system helps resolve issues like flight delays, hotel check-in problems, and itinerary adjustments, while also handling post-call tasks.
GDS Support: Coforge's in-house Global Distribution System (GDS) Center of Excellence supports major platforms such as Sabre and Amadeus. We provide end-to-end orchestration, graphics support, and GDS management, including ticketing, fulfillment, changes, refunds, and back-office functions.
As strategic Business Process Services (BPS) partners, we ensure seamless integration and operational efficiency. This allows our clients to focus on core business objectives while delivering exceptional service experiences to their customers.
Success stories.
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Case Study | Travel, Transportation & Hospitality | Online travel agencies | Traveler Customer Services.
Enhancing Revenue Recovery through Advanced Audit Solutions.
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Case Study | Travel, Transportation & Hospitality | Online travel agencies | Traveler Customer Services.
Exceeding Service Levels for Backoffice Support through excellent quality management.
What we know.
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Blog | Travel, Transportation & Hospitality | Online travel agencies | Traveler Customer Services.
How to achieve Customer personalized experience.
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Blog | Travel, Transportation & Hospitality | Online travel agencies | Traveler Customer Services.
Top trends emerging in travel, transportation, and hospitality sector.
WHAT WE DO.
Explore our wide gamut of digital transformation capabilities and our work across industries.
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