Boosting efficiency and customer loyalty with streamlined operational support.
In the competitive OTA landscape, Coforge recognizes that personalized experiences are crucial for customer loyalty. Our comprehensive OTA support services enhance personalization, drive conversions, and streamline operations.
We offer a wide range of back-office services including reservations, amendments, cancellations, refunds, loyalty management, revenue accounting, contract loading, fare audit, billing, and settlements. Our expertise extends to finance function activities across Procure to Pay, Record to Report, and Order to Cash processes, as well as Order Management activities.
Coforge's in-house Global Distribution System (GDS) Center of Excellence supports major platforms like Sabre and Amadeus. We provide end-to-end orchestration, graphics support, and GDS management, including ticketing, fulfillment, changes, refunds, and back-office functions.
As strategic Business Process Services (BPS) partners, we ensure seamless integration and operational efficiency, allowing our clients to focus on core objectives while delivering exceptional customer experiences.
Success stories.
Case Study | Travel, Transportation & Hospitality | Online travel agencies | Backoffice Services.
Supported client’s research team to expand property search across third party websites.Case Study | Travel, Transportation & Hospitality | Online travel agencies | Backoffice Services.
Implemented self-booking platform for Business travel to enable seamless air, hotel, car, and insurance reservations.Case Study | Travel, Transportation & Hospitality | Online travel agencies | Backoffice Services.
Exceeding Service Levels for Backoffice Support through excellent quality management.Case Study | Travel, Transportation & Hospitality | Online travel agencies | Backoffice Services.
Video Monitoring Services to Monitor Overages, Shortages, and Damages (OS&D) Events in the Supply Chain.![CS Item 1 (33)](https://www.coforge.com/hs-fs/hubfs/CS%20Item%201%20(33).jpeg?width=600&height=800&name=CS%20Item%201%20(33).jpeg)
Case Study | Travel, Transportation & Hospitality | Online travel agencies | Backoffice Services.
Supported client’s research team to expand property search across third party websites.
![CS Item 2-2](https://www.coforge.com/hs-fs/hubfs/CS%20Item%202-2.jpg?width=600&height=800&name=CS%20Item%202-2.jpg)
Case Study | Travel, Transportation & Hospitality | Online travel agencies | Backoffice Services.
Implemented self-booking platform for Business travel to enable seamless air, hotel, car, and insurance reservations.
![CS Item 3 (36)](https://www.coforge.com/hs-fs/hubfs/CS%20Item%203%20(36).jpeg?width=600&height=800&name=CS%20Item%203%20(36).jpeg)
Case Study | Travel, Transportation & Hospitality | Online travel agencies | Backoffice Services.
Exceeding Service Levels for Backoffice Support through excellent quality management.
![CS Item 4](https://www.coforge.com/hs-fs/hubfs/CS%20Item%204.jpg?width=600&height=800&name=CS%20Item%204.jpg)
Case Study | Travel, Transportation & Hospitality | Online travel agencies | Backoffice Services.
Video Monitoring Services to Monitor Overages, Shortages, and Damages (OS&D) Events in the Supply Chain.
What we know.
![HB Item 2 (5)-3 (2)](https://www.coforge.com/hs-fs/hubfs/HB%20Item%202%20(5)-3%20(2).webp?width=600&height=800&name=HB%20Item%202%20(5)-3%20(2).webp)
Blog | Travel, Transportation & Hospitality | Online travel agencies | Backoffice Services.
Top trends emerging in travel, transportation, and hospitality sector.
![OnlineTravel Agencies-2](https://www.coforge.com/hs-fs/hubfs/OnlineTravel%20Agencies-2.jpeg?width=600&height=800&name=OnlineTravel%20Agencies-2.jpeg)
White Paper | Travel, Transportation & Hospitality | Online travel agencies | Backoffice Services.
Reshaping the future of flyer experience.
WHAT WE DO.
Explore our wide gamut of digital transformation capabilities and our work across industries.
Explore![team Join team](https://www.coforge.com/hubfs/3-2.jpeg)