Driving Sustainable Growth with Innovative Solutions and Cross-industry Expertise.
![GenAI Chatbot to streamline Baggage Desk & Claims Support. GenAI Chatbot to streamline Baggage Desk & Claims Support.](https://www.coforge.com/hubfs/TTH-web-banner-2-1-24.jpg)
Landing Page
GenAI Chatbot to streamline Baggage Desk & Claims Support.
![Driving QC and Audit in Property Insurance using GenAI-enabled Copasys® Platform. Driving QC and Audit in Property Insurance using GenAI-enabled Copasys® Platform.](https://www.coforge.com/hubfs/CS%20Item%202.png)
case study
Driving QC and Audit in Property Insurance using GenAI-enabled Copasys® Platform.
![~$400M collected over 5 years by our Mid-to-late Stage Collections Call Center. ~$400M collected over 5 years by our Mid-to-late Stage Collections Call Center.](https://www.coforge.com/hubfs/CS%20Item%203-1.png)
Case study
~$400M collected over 5 years by our Mid-to-late Stage Collections Call Center.
![80% reduction in Query Response Time of AP Helpdesk. 80% reduction in Query Response Time of AP Helpdesk.](https://www.coforge.com/hubfs/CS%20Item%204.png)
Case study
80% reduction in Query Response Time of AP Helpdesk.
Coforge Business Operations offers specialized services which are applicable across industries to empower organizations to streamline operations, enhance customer experiences, and drive sustainable growth, regardless of their sector.
By drawing from their extensive experience in industries such as banking, insurance, healthcare, travel, hospitality, and others, Coforge Business Operations seamlessly integrates best practices and innovative approaches from one domain into another. This cross-pollination of ideas and methodologies fosters innovation, enabling businesses to stay ahead of the curve and gain a competitive edge.
Success stories.
Case study | Business Process Solutions.
29% improvement in First Call Resolution to minimize False Placement of Lender Placed Insurance.Case study | Business Process Solutions.
Exceeding Service Levels while transitioning from Email to Chat for a Top 20 US Bank.Case study | Business Process Solutions.
80% reduction in Query Response Time of AP Helpdesk.![CS Item 5-1](https://www.coforge.com/hs-fs/hubfs/CS%20Item%205-1.jpeg?width=600&height=800&name=CS%20Item%205-1.jpeg)
Case study | Business Process Solutions.
29% improvement in First Call Resolution to minimize False Placement of Lender Placed Insurance.
![CS Item 3 (28)](https://www.coforge.com/hs-fs/hubfs/CS%20Item%203%20(28).jpeg?width=600&height=800&name=CS%20Item%203%20(28).jpeg)
Case study | Business Process Solutions.
Exceeding Service Levels while transitioning from Email to Chat for a Top 20 US Bank.
![CS Item 4](https://www.coforge.com/hs-fs/hubfs/CS%20Item%204.png?width=600&height=800&name=CS%20Item%204.png)
Case study | Business Process Solutions.
80% reduction in Query Response Time of AP Helpdesk.
What we know.
BLOG | Business Process Solutions.
How Six Sigma applied to COPC created Operational Excellence in Contact Centers.BLOG | Business Process Solutions.
The future of Cross-selling in the Financial Services Industry: How AI is changing the game.BLOG | Business Process Solutions.
Cross-selling in the CX Environment.![Six-Sigma-blog-Banner-1](https://www.coforge.com/hs-fs/hubfs/Imported_Blog_Media/Six-Sigma-blog-Banner-1.jpg?width=600&height=800&name=Six-Sigma-blog-Banner-1.jpg)
BLOG | Business Process Solutions.
How Six Sigma applied to COPC created Operational Excellence in Contact Centers.
![Artefact 2 (8)](https://www.coforge.com/hs-fs/hubfs/Artefact%202%20(8).jpeg?width=600&height=800&name=Artefact%202%20(8).jpeg)
BLOG | Business Process Solutions.
The future of Cross-selling in the Financial Services Industry: How AI is changing the game.
![Artefact 3 (8)](https://www.coforge.com/hs-fs/hubfs/Artefact%203%20(8).jpeg?width=600&height=800&name=Artefact%203%20(8).jpeg)
BLOG | Business Process Solutions.
Cross-selling in the CX Environment.
Our credentials.
5M
Dispute resolution/ services calls
1M
Chat support resolutions
3.6M
Customer email requests
1.3B
Purchase orders
4.7M
Reconciliation transactions
100%
Automated quality assurance checks
Our technology partners.
![logo logot](https://www.coforge.com/hubfs/genesys-vector-logo-small.png)
![logo logot](https://www.coforge.com/hubfs/transparent-logo-1.png)
![logo logot](https://www.coforge.com/hubfs/uniphore-logo.png)
![logo logot](https://www.coforge.com/hubfs/jaid-logo.png)
![logo logot](https://www.coforge.com/hubfs/uass.png)
Connect with our experts.
![Ajay Gupta Ajay Gupta](https://www.coforge.com/hs-fs/hubfs/Ajay%20Gupta.png?width=400&height=420&name=Ajay%20Gupta.png)
Ajay Gupta
WHAT WE DO.
Explore our wide gamut of digital transformation capabilities and our work across industries.
Explore![team Join team](https://www.coforge.com/hubfs/3-2.jpeg)