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GenAI Chatbot to streamline Baggage Desk & Claims Support.
case study
Driving QC and Audit in Property Insurance using GenAI-enabled Copasys® Platform.
Case study
~$400M collected over 5 years by our Mid-to-late Stage Collections Call Center.
Case study
80% reduction in Query Response Time of AP Helpdesk.
Success stories.
Case study | Business Process Solutions.
29% improvement in First Call Resolution to minimize False Placement of Lender Placed Insurance..jpeg?length=800&name=CS%20Item%203%20(28).jpeg)
Case study | Business Process Solutions.
Exceeding Service Levels while transitioning from Email to Chat for a Top 20 US Bank.
Case study | Business Process Solutions.
80% reduction in Query Response Time of AP Helpdesk.
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What we know.
BLOG | Business Process Solutions.
How Six Sigma applied to COPC created Operational Excellence in Contact Centers..jpeg?length=800&name=Artefact%202%20(8).jpeg)
BLOG | Business Process Solutions.
The future of Cross-selling in the Financial Services Industry: How AI is changing the game..jpeg?length=800&name=Artefact%203%20(8).jpeg)
BLOG | Business Process Solutions.
Cross-selling in the CX Environment.
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Our technology partners.
Connect with our experts.
Ajay Gupta
