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~$400M collected over 5 years by our Mid-to-late Stage Collections Call Center.
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GenAI Chatbot to streamline Baggage Desk & Claims Support.
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How Six Sigma applied to COPC created Operational Excellence in Contact Centers.
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Cross-selling in the CX Environment.
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Case study | Business Process Solutions.
Exceeding Service Levels while transitioning from Email to Chat for a Top 20 US Bank.
Case study | Business Process Solutions.
29% improvement in Call Resolution to minimize False Placement of Lender Placed Insurance..jpeg?length=800&name=CS%20Item%204%20(3).jpeg)
Case study | Business Process Solutions.
Agile Ramp up: Chat Process Transition in 8 weeks during Pandemic for a Leading FinTech Client..jpeg?length=800&name=CS%20Item%203%20(29).jpeg)
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What we know.
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BLOG | Business Process Solutions.
Cross-selling in the CX Environment.
BLOG | Business Process Solutions.
How Six Sigma applied to COPC created Operational Excellence in Contact Centers..jpeg?length=800&name=Artefact%202%20(9).jpeg)
BLOG | Business Process Solutions.
The future of Cross-selling in the Financial Services Industry: How AI is changing the game..jpeg?width=600&height=800&name=Artefact%203%20(8).jpeg)
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