Transforming Contact Centers with Intelligent Automation and AI-powered CX solutions.
![~$400M collected over 5 years by our Mid-to-late Stage Collections Call Center. ~$400M collected over 5 years by our Mid-to-late Stage Collections Call Center.](https://www.coforge.com/hubfs/CS%20Item%203-1.png)
Case study
~$400M collected over 5 years by our Mid-to-late Stage Collections Call Center.
![GenAI Chatbot to streamline Baggage Desk & Claims Support. GenAI Chatbot to streamline Baggage Desk & Claims Support.](https://www.coforge.com/hubfs/TTH-web-banner-2-1-24.jpg)
Landing Page
GenAI Chatbot to streamline Baggage Desk & Claims Support.
![How Six Sigma applied to COPC created Operational Excellence in Contact Centers. How Six Sigma applied to COPC created Operational Excellence in Contact Centers.](https://www.coforge.com/hubfs/Imported_Blog_Media/Six-Sigma-blog-Banner-1.jpg)
Blog
How Six Sigma applied to COPC created Operational Excellence in Contact Centers.
![Cross-selling in the CX Environment. Cross-selling in the CX Environment.](https://www.coforge.com/hubfs/Artefact%203%20(8).jpeg)
Blog
Cross-selling in the CX Environment.
Coforge Business Operations for Customer Experience/Contact Center leverages conversational AI and automation platforms to unlock the full potential value of every customer conversation.
We focus on Customer experience and engagement, empower customer contact center agents with insights and intelligence and offer services to the organization to drive competitive advantage.
Solutions offered withing Contact Center includes:
- AI Led Knowledge Management
- Translation Services – Multilingual Chat Application
- Quality Management Automation
- Conversational Analytics
- Chat / E Mail BOT for Automation
- IVR Authentication and Containment
- Contact Center Technology Offerings
- Baggage Handling BOT (Travel)
- Dispute Management BOT (Banking)
- Claims Processing BOT (Insurance)
Solution.
Success stories.
Case study | Business Process Solutions.
Exceeding Service Levels while transitioning from Email to Chat for a Top 20 US Bank.Case study | Business Process Solutions.
29% improvement in Call Resolution to minimize False Placement of Lender Placed Insurance.Case study | Business Process Solutions.
Agile Ramp up: Chat Process Transition in 8 weeks during Pandemic for a Leading FinTech Client.![CS Item 3 (28)](https://www.coforge.com/hs-fs/hubfs/CS%20Item%203%20(28).jpeg?width=600&height=800&name=CS%20Item%203%20(28).jpeg)
Case study | Business Process Solutions.
Exceeding Service Levels while transitioning from Email to Chat for a Top 20 US Bank.
![CS Item 5-1](https://www.coforge.com/hs-fs/hubfs/CS%20Item%205-1.jpeg?width=600&height=800&name=CS%20Item%205-1.jpeg)
Case study | Business Process Solutions.
29% improvement in Call Resolution to minimize False Placement of Lender Placed Insurance.
![CS Item 4 (3)](https://www.coforge.com/hs-fs/hubfs/CS%20Item%204%20(3).jpeg?width=600&height=800&name=CS%20Item%204%20(3).jpeg)
Case study | Business Process Solutions.
Agile Ramp up: Chat Process Transition in 8 weeks during Pandemic for a Leading FinTech Client.
What we know.
BLOG | Business Process Solutions.
Cross-selling in the CX Environment.BLOG | Business Process Solutions.
How Six Sigma applied to COPC created Operational Excellence in Contact Centers.BLOG | Business Process Solutions.
The future of Cross-selling in the Financial Services Industry: How AI is changing the game.![Artefact 3 (8)](https://www.coforge.com/hs-fs/hubfs/Artefact%203%20(8).jpeg?width=600&height=800&name=Artefact%203%20(8).jpeg)
BLOG | Business Process Solutions.
Cross-selling in the CX Environment.
![Six-Sigma-blog-Banner-1](https://www.coforge.com/hs-fs/hubfs/Six-Sigma-blog-Banner-1.jpg?width=600&height=800&name=Six-Sigma-blog-Banner-1.jpg)
BLOG | Business Process Solutions.
How Six Sigma applied to COPC created Operational Excellence in Contact Centers.
![Artefact 2 (9)](https://www.coforge.com/hs-fs/hubfs/Artefact%202%20(9).jpeg?width=600&height=800&name=Artefact%202%20(9).jpeg)
BLOG | Business Process Solutions.
The future of Cross-selling in the Financial Services Industry: How AI is changing the game.
Our credentials.
5M
Dispute resolution/ services calls
1M
Chat support resolutions
3.6M
Customer email requests
Our technology partners.
![logo logot](https://www.coforge.com/hubfs/uass.png)
![logo logot](https://www.coforge.com/hubfs/uniphore-logo.png)
![logo logot](https://www.coforge.com/hubfs/jaid-logo.png)
Connect with our experts.
![Ajay Gupta Ajay Gupta](https://www.coforge.com/hs-fs/hubfs/Ajay%20Gupta.png?width=400&height=420&name=Ajay%20Gupta.png)
Ajay Gupta
WHAT WE DO.
Explore our wide gamut of digital transformation capabilities and our work across industries.
Explore![team Join team](https://www.coforge.com/hubfs/3-2.jpeg)