Optimising cargo claims management with Salesforce
Valued shy of $19 trillion in 2018, world trade in goods has a pivotal role in the global economy. Whether transported by air, land or sea, there is a whole ecosystem involved in ensuring that the right goods are delivered at the right place, in the right condition and at the right time.
But what happens when one or more of these conditions are not met?
In the world of cargo and freight transportation, there are many occasions when the recipient (or consignee) may file a claim with the carrier for costs incurred due to lost or damaged goods, or delayed deliveries.
These claims can take weeks to be processed and, more often than not, the procedure is manual and prone to human error, resulting in further delays, disputes, inflated costs and ultimately, disgruntled employees and customers.
Our DigiClaims solution for Salesforce, can help Carriers and Insurers manage their cargo claims faster and with more accuracy, by digitising and automating the entire process.
The benefits are many:
Faster claims management cycle
Decreased claim management costs
Improved accuracy and transparency
Real time customer notifications
Unified view of the claim information across channels
Enhanced and accurate reporting and insights
Improved employee morale
Streamlined omnichannel customer engagement
Increased customer satisfaction
Watch the demo:
If you would like to discuss how we can help you configure your Salesforce solution to do more for your business, then give us a call on +44 (0)203 475 7980 or email us at Salesforce@coforge.com
We are a global digital services and solutions provider, who leverage emerging technologies and deep domain expertise to deliver real-world business impact for our clients. A focus on very select industries, a detailed understanding of the underlying processes of those industries, and partnerships with leading platforms provide us with a distinct perspective. We lead with our product engineering approach and leverage Cloud, Data, Integration, and Automation technologies to transform client businesses into intelligent, high-growth enterprises. Our proprietary platforms power critical business processes across our core verticals. We are located in 23 countries with 30 delivery centers across nine countries.
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