Businesses today are constantly seeking ways to enhance customer engagement, streamline operations, and drive efficiency. A report by Gartner predicts a significant surge in Generative AI (Gen AI) adoption among businesses. The Gartner Hype Cycle for Generative AI suggests that over 80% of companies are expected to use Gen AI tools or models or have applications powered by Gen AI in practical use by 2026, representing a substantial increase from less than 5% in 2023.
The enterprise adoption of Artificial Intelligence (AI) has been dramatic, giving the service providers a significant market opportunity to leverage. Recognizing this opportunity, Coforge embarked on a journey to develop a cutting-edge AI platform that could bridge this gap, marking Coforge Quasar's genesis.
The Genesis of Coforge Quasar
Enterprises face challenges in starting their Gen AI journey, including identifying the most suitable Gen AI or Large Language Models (LLMs) for their specific problem statements and quickly building a PoC to see the thought process in action. They also seek guidance on fostering team collaboration to create solution blueprints, securing Gen AI implementations, and ensuring continuous monitoring.
Our vision for the Coforge Quasar Gen AI Platform was clear: to create a platform that empowers our customers to answer such questions and help transform theoretical concepts into tangible real-world use cases.
We created a domain-agnostic AI platform in March’23. The platform has constantly evolved over the period to include the latest technology sets: the latest LLM models, new open-source LLM models, Agentic frameworks, fine-tuned models, and others. The platform empowers customers with the following:
- Compare multiple Gen AI and LLM Models across different capabilities, such as Chat, Q&A, Summarization, and Classification.
- Rapidly build use case-specific MVPs using the Drag-and-Drop feature with minimal coding requirements, which helps evaluate outcomes and improve quick decision-making based on proven ROI.
- Availability of fine-tuned models for specific use cases – for example, Email Generation, Financial Summarizer, Knowledge Querier, etc. can be consumed using API to solve any Gen AI-based use case.
- Customizable pre-built solutions that reduce the overall GTM timelines.
Key Innovations Driving Quasar's Capabilities
The platform uses an Agentic AI framework with capabilities around Document Processing, Graph AI, Speech AI, and Vision AI. It comes with 100+ managed GenAI/AI/ML APIs, which can be readily integrated and are modular. It has a scalable architecture and pre-built use cases that can be used out-of-the-box.
Our customers use the platform across domains for reasons such as readily available fine-tuned models, connectivity to 23+ different types of managed models, faster GTM and model observability after production, and being enabled with Coforge Responsible AI engine that uncovers potential risks and compliance challenges, providing options to govern, mitigate, and remediate third-party risks where necessary.
The platform was developed using Agile methodology. This iterative approach to software development, where features are built and tested in short cycles, emphasizes continuous improvement, feedback, and adaptation to changing needs.
Careful design and a well-designed architecture have been established, allowing the team to add features at runtime. This approach facilitates rapid development and adaptation.
Real-World Impact: Transforming Business Operations
Here are a few real-world use cases that have been implemented using Coforge Quasar:
- Product quality review: A UK-based general merchandise retailer aimed to utilize artificial intelligence to analyze product quality review data from its stores. The objective was to accurately classify product quality reviews into relevant categories based on the textual content. This resulted in a remarkable 60% reduction in manual effort.
- Enhanced source credibility: This use case enables the client to extract and analyze data from Bills of Lading (BOL), invoices, and contracts for a large transportation company to improve the speed and accuracy of the overall process, leading to >80% automation and a 25% reduction in overall Turn around time.
- Narrative summary: Generates the narrative hierarchical summary of the financial data for a leading retail organization to help understand the reasons behind the forecasts and actuals, giving >90% accuracy and no operational impact.
- Personalized recommendations: marketing, emails, website content: Creates personalized emails for customers with automated offers embedded for a large asset management firm, resulting in >25% increased customer responses.
- Assistive problem solving: Assistive query resolution for a large US-based B2B organization leveraging Gen AI Document Processing, reducing nearly 40% of ticket creation and support FTE by 25%.
- Synthetic data generation: Training data was created for computer vision-based AI models to automate Property Inspections and identify cracks/damages in physical property, resulting in a >20% model accuracy improvement.
- Information retrieval: Extracting legal terms, clauses, and portfolio analysis for the global investment team of a large US-based insurance organization resulted in >75% automation and a 20% reduction in overall TAT.
- Product Querier for multi-platform documentation & support: To find information using an interactive platform about different products consisting of a massive mix of documents such as PDF, PPT, DOC, MP4, and XLSX, leading to >95% accuracy and no operational impact.
The Plan Ahead
At Coforge, we are committed to continuous innovation and improvement. We constantly explore new technologies and features to enhance Coforge Quasar's capabilities.
We aim to enhance industry-specific use cases and are keen to develop solutions that address specific opportunities so that enterprises can derive sustainable and significant benefits in a production environment. We are also keen to co-develop innovative solutions with partners and are looking to build native applications and solutions on big data platforms and hyperscalers for faster consumption.
Our partnerships with existing providers are set to significantly expand, while new ones will be set up at speed. We will also continue to focus on providing upskilling opportunities, hands-on experience, expert guidance, and collaborative and continuous learning to all our employees to stay relevant and set a new standard of excellence.
Conclusion
Coforge Quasar represents our commitment to delivering cutting-edge solutions that empower businesses to thrive in the digital age. By leveraging the power of AI, Quasar is transforming how businesses interact with their customers, driving efficiency and creating new growth opportunities. We believe that Coforge Quasar is the key to unlocking the future of customer engagement.
Visit Quasar to know more.
