Headquartered in London, our client is one of the world’s largest airline group with aircraft flying to 300+ destinations, carrying millions of passengers annually. The legacy infrastructure and middleware of the airline became a hindrance to its self-service offerings. The aging, increasingly expensive, and non-compliant Self-Service Kiosks (SSKs) impeded their self-service delivery to their customers. Coforge, with its cutting-edge solution, revolutionized the self-service experience.