Video Monitoring Services to Monitor Overages, Shortages, and Damages (OS&D) Events in the Supply Chain
Overview.
A prominent supply chain partner grappled with manual processes, delayed investigations, and a lack of transparency in managing Overages, Shortages, and Damages (OS&D) events. Coforge’s Video Monitoring Services with a robust Supply Chain Management solution transformed their operations, enhancing efficiency, reducing delays, and improving customer experience.
The client faced significant challenges in their warehouse and inventory management:
Frequent OS&D Events: Overages, shortages, and damages (OS&D) were hindering operational efficiency.
Delayed Investigations: Gathering information from multiple terminals took over a week, delaying resolutions.
Paper-Based Processes: Reliance on manual processes and paper-based worklists created blind spots and increased risks.
These issues impacted efficiency, customer experience, and overall transparency across the supply chain.
Solution.
Coforge implemented a comprehensive Video Monitoring solution to streamline OS&D management:
Leveraging Supply Chain Expertise: Our Supply Chain Management solution identified opportunities for field force automation and optimized warehouse & inventory management.
Standardized Investigations: We established clear protocols for OS&D investigations, improving accuracy and efficiency.
Complexity Classification: We implemented a complexity classification system to tailor investigation efforts based on incident severity.
Time & Motion Study: An in-depth analysis of the investigation process identified areas for improvement and optimized resource allocation.
Scalable Solution: Integration with all freight terminals provided comprehensive oversight and facilitated process scaling.
Standardized Process: A standardized, digital investigation process eliminated paper-based inefficiencies and mitigated risks.
Pilot Program: A successful pilot program in 5 terminals expanded to encompass 300 terminals managing 26 different OS&D scenarios.
The impact.
Improved Efficiency: Video Monitoring and streamlined processes improved overall supply chain efficiency.
Enhanced Satisfaction: Employee and customer satisfaction increased due to faster resolutions and improved transparency.
Scalable GTM Solution: Coforge developed a distinctive and scalable Go-To-Market (GTM) solution for the retail and supply chain industry.
Roadmap for AI Integration: A roadmap was established for integrating AI technologies to further automate manual tasks and enhance decision-making capabilities.
