Video Monitoring Services to Monitor Overages, Shortages, and Damages (OS&D) Events in the Supply Chain

Challenges.

• Overages, Shortages, and Damages (OS&D) incidents in the supply chain
• Delays in acquiring essential information from multiple terminals
• Reliance on paper-based processes and personal worklists

Solution.

Coforge's solution included:

• Implementing video monitoring for OS&D investigations
• Conducting a Time & Motion study to optimize investigative processes
• Standardizing investigation procedures for consistency and efficiency
• Scaling the solution across 300 terminals, covering 26 OS&D scenarios
• Introducing AI integration for process automation and enhanced decision-making

The Impact.

• Employee Satisfaction: Enhanced through improved workflows
• Customer Experience: Enhanced transparency and faster issue resolution
• Operational Efficiency: Streamlined warehouse and inventory management