Unlocking Advisor potential for an asset management firm through platform modernization.
Overview.
Delivering comprehensive financial advice to high-net-worth clients is a challenge many asset management firms face. This case study explores how Coforge partnered with a leading firm specializing in financial services solutions. Their existing advisor platform hindered efficient client data access and holistic financial planning. Coforge's solution revamped the platform with an intuitive interface and superior performance. This empowers advisors to focus on personalized client service and develop comprehensive financial strategies, ultimately giving the firm a competitive edge.
Limited Single Window: The existing application, while providing various data points, couldn't offer a unified view of client information for advisors. This hindered efficient client service.
No Proposal Generation: Advisors lacked an in-built system to generate proposals for potential clients, impacting new client acquisition.
Decentralized Forms: Tax forms, investment forms, etc., were not accessible from a central location, creating additional steps and inefficiencies.
Solution.
Performance Optimization: Our expertise in performance engineering ensured the application kept pace with growing demands, streamlining access to critical data for advisors.
Expanded Functionality: Our team continuously added and revised functionalities requested by advisors, ensuring the application catered to their needs.
Streamlined Workflows: We implemented AJAX technology for faster data updates, eliminating the need to reload entire pages. This further enhanced workflow efficiency.
Robust Maintenance & Security: We provided ongoing maintenance and support for the application, along with implementing a multi-factor authentication system for enhanced security.
The Impact.
More Satisfaction: The new enhanced application improved the overall experience of the client’s advisors and internal users
More Improvements: Improved application performance and usability facilitated the day-to-day operations
More Compliance: Multifactor authentication on Internet banking sites enhanced the overall security of the application in compliance with Federal Financial Institutions Examination Council (FFIEC) mandates.
