Transforming Revenue Recovery: Enhanced Productivity and Customized Audit Solutions
Overview.
Leading National Carrier serving close to about a 100 destinations Worldwide facing the challenge of revenue loss from under-collected sales, exchanges, and refunds for a customer. Their existing audit process was insufficient, prompting Coforge to implement a customized solution.
Challenges.
Ineffective audit process leading to revenue loss from under-collected transactions
Need for customized solutions to optimize productivity and recovery capabilities
Solution.
Utilized a dual shore model for effective implementation
Conducted detailed gap analysis and customized the Audit tool (MonaLisa)
Migrated data seamlessly from the existing Sirax system
Customized General Ledger (GL) as per client finance requirements
Implemented a parallel run with the existing Sirax PRA system
Completed full Business Process Setup (BPS) including training within three months
The Impact.
US$ 2.25 Mn Loss Revenue Recovered annually
60% increase in productivity delivered in the last 60 months
Domain Knowledge leveraged across Business Units
PAI Interface (Star Alliance Miles and More FF)
One Order Pilot (Preparing for Future)
XML Interface with ARC to enhance Collections
Volumes Discounts due to Productivity Improvements
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Let’s Coforge your next success story.
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