Transforming Operations: SAP S/4HANA Production Stability and FICO Services for global innovator Biotech firm
Overview.
Stabilizing SAP S/4HANA production environments amidst technical complexities, integrating services seamlessly, optimizing system performance, and overcoming operational disruptions. Coforge with effective planning, communication, and proactive issue resolution enabled global innovator Biotech firm to maintain stability and meet business requirements.
Client was a carve-out from a multi-national global pharmaceuticals conglomerate experiencing severe functional and operational issues with their S/4 System post go-live. Unable to get reliable financial due to configuration issues, Coforge was asked to investigate the system, make stabilization recommendations, and stabilize the system.
Solution
Intensive system investigation
Developed Key Findings and Corrective Actions Report
Deployed a TIGER Team to address configuration and integration issues.
Implemented recommended stabilization plan.
The Impact
Stabilized production system within 45 days of go-live.
Significantly improved user experience & adoption
Consistently meets or exceeds Service Level Agreement terms.
Provide functional & technical expertise on an as needed basis.
