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Transforming ecommerce platform for a Multinational supplier of Workspace Solutions​

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Overview.

A multinational supplier of Workspace Solutions underwent a significant transformation of their ECOM platform. This involved migrating over 10 B2B/B2C sites, each operating in multiple countries and languages, from a custom legacy system to the SAP Commerce Cloud. As a result, the websites received a substantial makeover, the experience for partners was enhanced, promotional capabilities were improved, and customer-centric omnichannel capabilities were introduced.

Challenges

Our client, a leading expert in Workplace Solutions, was maintaining legacy B2C and B2B ECOM sites for multiple countries (total 25+ sites) and was unable to scale these existing sites to cater to increased customers visits. ​To meet their business vision, client was looking to Re-platform all their websites and move to modern SAP Commerce Cloud ecommerce platform with shorter timelines​

Solution

Coforge implemented SAP Commerce Cloud (SAP Hybris)​. We configured and customised SAP Commerce to integrate with the existing legacy systems, with minimal changes​.

Seamless integration of new payment solutions to provide multi-payment options to consumers​

Key features like navigation, search, redirections, SEO ranking etc. have been migrated/custom implemented in new SAP Commerce based website.​

End-to-End Quality Engineering of new website with high quality​

In-parallel, Coforge also maintained existing sites to avoid any day-to-day business disruption​

The Impact

  • A significant face lift for their websites​
  • Better product promotion capabilities
  • Introduced customer-centric omnichannel capabilities​
  • Enhanced employee (Partners) business process capabilities​
  • 100% ​SEO values of popular pages retained
  • 10+ site rolled out in EU countries

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