The client witnessed substantial disruptive changes in their marketplace owing to a continuous shift in their business model to meet the needs of the digital world. The advent of digital assets such as smartphones and tablets and the ever-increasing need to provide a superior digital experience to consumers have spurred RCM companies to significantly accelerate their IT transformation initiatives. Due to the absence of digital strategy, there was no personalization of services to users. Coforge applied its unique Digital Workplace strategy to encompass a series of solutions giving our customers a leading edge in the market, delivering next-gen experience, and boosting employee productivity.