Transforming Data Operations for a Leading Life Sciences Company: Coforge's Comprehensive Managed Services Approach

Challenges.

The client faced significant challenges with their third-party managed data warehouse and BI systems:

• No access to underlying code 
• Lack of a proper support model 
• Inadequate documentation 
• Frequent follow-ups required for information retrieval 
• Delays in enhancement delivery 
• Significant time spent on vendor management 
• Data integrity issues across various systems 

Solution.

Coforge proposed a comprehensive managed services solution:

• SLA-Based Support: Implemented 13x5 SLA-based support for timely and efficient service delivery. 
• Onsite Team Presence: Established an onsite team to provide full coverage during EST hours. 
• Regular Updates: Maintained regular updates on service requests, incidents, and enhancements for key stakeholders. 
• Quick Turnaround: Ensured swift turnaround for enhancement work to meet business needs promptly. 
• Quality Control: Conducted quality control checks to address data integrity issues.

Key Highlights: 

Coforge's approach delivered significant business value:

• Rapid Enhancement Deployment: Facilitated quick deployment of enhancements, ensuring swift response to business needs.
• Reduced Data Integrity Issues: Significantly minimized data integrity issues across various systems.
• Improved Data Accuracy: Increased the accuracy of data in dashboards, providing reliable insights for decision-making.
• Effortless Vendor Management: Reduced the effort spent on vendor management, saving valuable time for the organization’s team. 

The impact.