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Transforming data operations for a leading life sciences company coforges comprehensive managed services approach
Transforming Data Operations for a Leading Life Sciences Company: Coforge's Comprehensive Managed Services Approach
Overview.
A prominent life sciences organization faced challenges with its third-party managed data warehouse and BI systems, leading to reduced productivity and compromised data accuracy. Coforge took full ownership, implementing a comprehensive managed services approach that included SLA-based support, onsite team presence, regular updates, and quality control, significantly improving data management, operational efficiency, and data accuracy.
Challenges.
The client faced significant challenges with their third-party managed data warehouse and BI systems:
No access to underlying code
Lack of a proper support model
Inadequate documentation
Frequent follow-ups required for information retrieval
Delays in enhancement delivery
Significant time spent on vendor management
Data integrity issues across various systems
Solution.
Coforge proposed a comprehensive managed services solution:
SLA-Based Support : Implemented 13x5 SLA-based support for timely and efficient service delivery.
Onsite Team Presence: Established an onsite team to provide full coverage during EST hours.
Regular Updates: Maintained regular updates on service requests, incidents, and enhancements for key stakeholders.
Quick Turnaround: Ensured swift turnaround for enhancement work to meet business needs promptly.
Quality Control: Conducted quality control checks to address data integrity issues.
Key Highlights:
Coforge's approach delivered significant business value:
Rapid Enhancement Deployment: Facilitated quick deployment of enhancements, ensuring swift response to business needs.
Reduced Data Integrity Issues: Significantly minimized data integrity issues across various systems.
Improved Data Accuracy: Increased the accuracy of data in dashboards, providing reliable insights for decision-making.
Effortless Vendor Management: Reduced the effort spent on vendor management, saving valuable time for the organization’s team.
The impact.
Turnaround Time (TAT) Improvement
30% improvement
Data Accuracy Improvement
20% improvement
Data Integrity Issues
Significantly reduced
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