Transformation of the Loan Servicing platform
Overview.
A leading retail bank faced inefficiencies with a legacy loan servicing system. Coforge implemented a Case Management and Pega RPA solution to automate processes, improve reporting, and enhance the customer experience.
Challenges.
Lacked a unified case management platform.
Legacy system hindered scalability and customization.
Manual processes slowed turnaround times.
Manual reporting limited visibility and control.
Solution.
Built a solution using Case Management and Pega RPA for automation and efficiency.
Simplified user interface for easier case management.
Enforced SLAs for improved loan servicing processes.
Automated reporting with email scheduling.
Enabled real-time communication for a better customer experience.
The Impact.
Metric Improvement
Process Automation
Increased
Cloud Security
Enhanced
Turnaround Time (TAT)
Reduced
Audit Tracking
Improved
Reporting & Access Management
Strengthened
FTE Reduction
30%
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