A legacy insurance system overhaul replaced outdated underwriting with PEGA, a modern platform. This streamlined operations for global financial lines, trade credit, and London markets. The project integrated seamlessly with existing claims, billing, and other systems, boosting efficiency.
The client’s underwriting systems were built on legacy technology which over time affected the overall efficiency of their operations. The application landscape had become a conglomerate of various platforms and technologies and was therefore, extremely difficult for the existing vendor to manage and maintain. The client realized that it had to focus on its core business for profitability and long-term survival and therefore decided to outsource Coforge to enable the policy dashboard for agent partners, fast, easy and seamless integration APIs, simplified and fast onboarding for partners. This allowed the client to focus on customers, simpler and fewer integration points for streamlined integration experience, meta data and classifications available as additional functions.
Solution.
Initially, two out of the five LOBs (trade credit and financial lines) were implemented. Coforge delivered other work streams (BizTalk, Sitecore portal) and coordinated with other vendors to implement other dependencies viz. eight more external systems. We also designed a set of reusable workbench capabilities which together became a TMHCC specific underwriting framework.
Delivering More Value:
Improved Focus: The client was able to dedicate resources to core business functions while Coforge handled the project.
Maintained Leadership: Modernization helped the client stay competitive in a demanding industry.
Enhanced Efficiency: Coforge's work streamlined operations and improved digital experiences.
Standardized Services: The project ensured consistent business services across the entire organization.
