Coforge, with its cutting-edge solution, revolutionized the self-service experience for one of the world’s largest airline groups with numerous aircraft flying to 300+ destinations and carrying millions of passengers every year. The Airline struggled with its legacy infrastructure and middleware as it acted as a major hindrance to its self-service offerings. The aging, increasingly expensive, and non-compliant Self-Service Kiosks (SSKs) impeded their self-service delivery to their customers.