Our client, a global engineering firm, struggled with inefficiencies in their case management due to manual report generation. Coforge revolutionized their processes with an automated task management system, enhancing efficiency and accuracy. This solution led to significant application growth, improved visibility and tracking, centralized control, enhanced user experience, and boosted system performance.
In the fast-paced world of global engineering, our client faced inefficiencies in their case management processes. The existing system was held back by manual report generation, leading to errors and inefficiencies
Solution.
Coforge stepped in with a solution that not only addressed these issues but redefined the entire process. We developed a comprehensive task management system, focusing on automation and efficiency. Our approach included a detailed request creation process, automatic updates triggered via emails and a database-driven task strategy
The Impact.
The introduction of our solution brought about a seismic shift in task management for the client:
Application Growth: We saw a significant increase in application growth volumes without compromising stability.
Visibility and Tracking: Complete visibility into every step of the process was achieved, with detailed tracking enabled by Splunk logs.
Centralized Control: A centralized repository streamlined the request creation process.
Enhanced User Experience: Users benefitted from an improved setup with admin-level functionalities, including template and notification management.
Performance Boost: System performance was enhanced through various optimization measures.
