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Business Process Solutions
Over 80% Reduction in Chargeback Case Aging & Prevention of Losses for Merchants.
Business Process Solutions
Suspected Deposit Fraud items worth $330 M identified in one year for a Top 20 U.S. Bank
Business Process Solutions
70% reduction in audit time at 50% lower cost in loan modifications QC for a US Bank
Business Process Solutions
Delivering Six Sigma Accuracy of 99.9986% in Lockbox Process
Business Process Solutions
57% reduction in average issuer dispute charge-off amounts while reducing risk of loss
Business Process Solutions
30% FTE optimization delivered in Procurement through successful vendor to vendor transition.
Business Process Solutions
Check fraud of ~$45MN saved for a Top 40 U.S. Bank.
Business Process Solutions
$1.1M Collected for Unsecured Personal Installment Loans in one year for a Top Banking Client
Business Process Solutions
Agile Ramp up: Chat Process Transition in 8 weeks during Pandemic from Incumbent for a leading FinTech Client
Business Process Solutions
Exceeding Service Levels while Transitioning from Email to Chat for a Top 20 US Bank
Business Process Solutions
29% improvement in Call Resolution to minimize false placement of Lender Placed Insurance
Business Process Solutions
80% reduction in query response time of AP helpdesk.
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