Success stories | BPS Travel Transportation & Hospitality

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BPS Travel Transportation & Hospitality

43% Improvement in C-SAT scores for a voice-based customer service

BPS Travel Transportation & Hospitality

15% improvement in Customer Satisfaction, 10% in First Call Resolution using a Gen AI Bot for Knowledge Management Support

BPS Travel Transportation & Hospitality

C SAT Improvement for customer service voice

BPS Travel Transportation & Hospitality

Optimized customer support & back-office operations for a leading cruise booking platform: 30% increased volume, 100% accuracy

BPS Travel Transportation & Hospitality

Expanded detailed commercial property search across third party websites while maintaining 100% data quality

BPS Travel Transportation & Hospitality

Optimized customer support & back-office operations for a leading Villa booking platform to support 30% increased volume

BPS Travel Transportation & Hospitality

Serving Client to have hassle free Business travel booking of Air, Hotel, Car, Insurance done via Self Booking Tool

BPS Travel Transportation & Hospitality

Maintaining 99% Quality Levels while Transitioning Customer Service for a Seamless Customer Experience

BPS Travel Transportation & Hospitality

43% Improvement in C-SAT scores for a voice-based customer service

BPS Travel Transportation & Hospitality

Improving Customer Experience by Reducing Issue Resolution Time by Nearly 70% for a leading European Airline

BPS Travel Transportation & Hospitality

25% improved customer experience & ~$2m in potential savings in an international airline’s platform migration

BPS Travel Transportation & Hospitality

90% Faster Speed to Answer, 8% More Sales Conversion: Transforming a Low-Cost Airline's Call Center