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Supported client’s research team to expand property search across third party websites

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Overview.

Data management for a client's research and search department. By leveraging a dedicated team, we sourced and updated commercial real estate information across multiple channels, ensuring accuracy and completeness. Since 2004, the team has expanded to 46 full-time equivalents (FTEs), serving 60 markets in the US, Canada, and EMEA, with consistent delivery of high-quality data and client satisfaction.

Capabilities.

Challenges.

  • Need for enhanced support in updating property information accurately
  • Requirement to maintain a global single data source
  • Timely delivery of updated data to support client operations

Solution.

  • Implemented a comprehensive research strategy leveraging multiple channels (Inventories, Flyers, email, websites) to gather updated property details.
  • Enhanced database management for property availability, occupancy, and broker details on a unified client platform.
  • Introduced the Market Beat Report for detailed economic and real estate activity analysis.
  • Developed the Property Planet portal for EMEA markets, ensuring 100% deliverables.

The Impact.

  • Data Accuracy: Achieved 100% external quality across all markets
  • Client Satisfaction: Maintained strong client relationships over 20 years
  • Operational Efficiency: Timely updates and comprehensive market insights
  • Market Coverage: Expanded to 60+ markets

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