Streamlining Specialty Insurance: 60% Volume Surge Managed with £180K Savings for UK Lloyd's Provider

Challenges.

The client struggled with managing unpredictable workload volumes and maintaining service quality.

Key business challenges:

• Uncertain volume trends leading to delays in turnaround time.
• Up to 160% capacity demand during spike months.
• Increase in number of errors.
• Difficulty in managing multiple lines of business efficiently.

Our Solution.

Coforge implemented a multi-faceted solution to address the client's challenges.

• Set up an offshore delivery center on a plug-and-play model.
• Implemented a "Cross-skilling matrix" for dynamic workload management.
• Bucketed Lines of Business based on required skills.
• Provided short-term capacity ramp-up via additional staffing model.
• Deployed end-to-end Policy Administration platform (AdvantageGo 'Subscribe').

The Impact.