Streamlining Mortgage Lending Experience using Cloud-based platform with dynamic Q&A framework

Challenges.

• Overly complex ecosystem with 4 separate mortgage books
  
• Manual case creation across Mortgage, Lending & Banking services
  
• Approvals taking up to 21 days, disbursals taking months longe
  
• Brokers required multiple logins and call center support
  
• Risk of obsolescence with outdated mainframe systems

Solution.

• Analysed options with Coforge, focusing on cloud architecture vision
  
• Abstracted data and information systems through core APIs and serverless technology
  
• Built Mortgage, Lending & Banking applications on Salesforce
  
• Developed a dynamic Q&A framework for customer service processing
  
• Implemented single sign-on and self-service options for brokers
  
• Integrated error framework with help messages and self-service options

The Impact.