Streamlining Insurance Operations with Modern Policy & Claims Systems

Challenges.

• Legacy Systems: The client's aging policy and claims systems were slow, error-prone, and difficult to integrate with newer technologies. 
• Manual Processes: Manual data entry and paper-based workflows hampered efficiency and increased processing times. 
• Limited Scalability: The existing systems couldn't handle growing business demands, restricting the company's ability to expand. 

Solution.

• Modernization Assessment: Coforge conducted a comprehensive assessment of the client's existing policy and claims systems, identifying bottlenecks and areas for improvement.
• Targeted Upgrades: Based on the assessment, Coforge implemented targeted upgrades to core system components, enhancing processing speed and data accuracy.
• New LoB: Implemented Workers' Compensation line of business and provided ongoing maintenance support.
• Duck Creek Implementation: Coforge strategically implemented Duck Creek Technologies, a leading core system platform for the insurance industry. This involved: 
  • Data Migration: Careful migration of existing policy and claims data to the new Duck Creek platform. 
  • System Integration: Seamless integration of Duck Creek with the client's existing infrastructure and third-party applications. 
  • Workflow Automation: Automating key workflows within Duck Creek, eliminating manual tasks and streamlining processes. 
• Change Management: Coforge provided comprehensive change management support to ensure user adoption and minimize disruption during the transition. Coforge cross-trained resources in multiple applications to reduce resource dependency and bring versatility in delivering solutions. 

The Impact.