Streamlining Claims with Modern Technology for Global Insurer
Overview.
A global insurance, retirements and employee benefits provider with over 13 million customers, struggled with multiple outdated claims applications and a disconnected data landscape. Coforge helped them consolidate four mainframe applications, decommission legacy systems, and migrate data to Salesforce, resulting in significant cost savings, improved reporting, and a more modern IT infrastructure.
This global insurance giant faced several challenges related to their claims processing systems:
Legacy Application Overload: Four separate, redundant claims applications on the mainframe created inefficiencies and hindered integration with newer technologies.
Outdated Employee Benefits System: Their existing "FasTracker" application, built on Sybase, was expensive to maintain and created data inconsistencies due to duplication across systems.
Fragmented Data & Reporting: Scattered data across multiple systems made it difficult to generate accurate and consolidated reports.
Limited Technology Alignment: The existing infrastructure was not aligned with the company's IT roadmap for embracing new technologies.
These challenges combined to increase operational costs, limit reporting capabilities, and hinder overall efficiency.
Solution
Coforge designed a comprehensive solution to modernize the client's claims processing infrastructure:
Application Consolidation: Four mainframe applications were consolidated, with 25 key integration points streamlined.
Legacy System Decommissioning: The outdated FasTracker (Power builder) application and its Sybase database were decommissioned, with data migrated to the existing Salesforce platform.
Modernization with Cloud & ETL: Legacy mainframe COBOL jobs were replaced with high-performance Informatica jobs. Active data was migrated from DB2 to Oracle using Informatica, while historical data was archived to Hadoop.
Unified Data & Reporting: A central Claims ODS database in Oracle was designed and developed. 25 sales and in-force premium reports were migrated to Salesforce with revamped integration points.
The Impact
he Coforge solution delivered significant benefits for the global insurer:
Over $11.5k Cost saved annually through decommissioning of legacy systems and streamlined applications
Approx. $650k Recurring cost saved annually through consolidation onto Salesforce
Improved Reporting & Analytics Through unified data platform and migrated reports in Salesforce
Reduced complexity and improved claims processing Through the consolidation and automation of tasks
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