A leading global insurer and reinsurer, burdened by manual processes, multiple legacy systems, high volumes of claims and customer dissatisfaction, sought to transform its claims management system through automation to improve profitability, efficiency, and customer satisfaction. The client partnered with Coforge to implement a Pega-powered claims management solution. This transformation resulted in a significant improvement in claims processing efficiency with a 40-50% reduction in settlement times and 42% of claims settled automatically. The engagement also included a cloud migration strategy led by the Cloud CoE, successful performance/load testing led by Performance Management team, Data Migration from Genelco to Wynsure, and building and migrating pipelines in Azure Cloud led by DevOps CoE.