Success stories

Streamlining Airport Check-In: A Case Study in Modernizing Self-Service Kiosks

Written by Admin | Jul 17, 2024 5:05:53 PM

Coforge revamped the airport self-check-in experience by deploying next-generation kiosks built on a cloud-first approach. This addressed critical issues like low success rates and slow feature rollouts. The new kiosks boast a 97% success rate, faster check-in times, and increased functionality like rebooking and seat selection. This solution, implemented across 65 airports globally, benefits airlines with significant cost savings and improved passenger experience.