Strategic support services for SAP ECC environment for a global innovator Biotech firm
Overview.
Coforge partnered with the global Biotech Firm to deliver proactive support, overcome technical hurdles, and align their IT strategies with business goals to drive innovation and operational efficiency. Most of the technology innovators struggle with optimizing system performance amidst complex operational needs, ensuring seamless integration with critical business processes, and managing scalability to meet growing demands.
The business challenge involved sourcing and deploying proficient technical and functional resources specialized in FICO, Ariba, and MM within the SAP ECC environment. Ensuring expertise in these critical areas was essential to support seamless integration, optimize financial management processes, and enhance procurement and materials management functionalities to meet business demands effectively.
Solution
The solution involved providing comprehensive day-to-day technical support and subject matter expertise in FICO, Ariba, and MM within the SAP ECC environment.
This included troubleshooting issues, resolving technical challenges, and offering guidance on best practices for system optimization and enhancement.
Additionally, the team supported system upgrades to ensure compatibility with new features and functionalities, contributing to improved performance and operational efficiency across financial, procurement, and materials management processes.
The Impact
System operated in accordance with Client’s performance and up-time requirements.
The user satisfaction rating met Client’s stated adoption goals.
User overall SAT ratings met Client’s stated objective.
Coforge delivered a value-based pricing model keeping Client’s support cost low and affordable.
