Strategic BOT Transformation for a Leading Australian Bank
Overview.
A leading Australian bank sought a strategic partner to establish and scale its Global Capability Center (GCC) in India under a Build-Operate-Transfer (BOT) model. The goal was to design the strategy, build operations, manage talent, and ensure a seamless transition. Coforge stepped in as the transformation partner, delivering a future-ready, high-performing GCC ahead of schedule.
To set up the GCC in India and drive enterprise-wide transformation, the client:
An end-to-end GCC setup with expertise in strategy, talent acquisition, and operational excellence is required.
Needed robust analytics and financial crime operations capability with scalable talent.
Wanted to seamlessly transition operations and business processes from the Philippines to India.
Solution.
Coforge leveraged its deep industry expertise and execution capabilities to implement a structured Build-Operate-Transfer (BOT) model to establish a future-ready GCC. Key highlights included:
Leadership hiring & target operating model: Designed and implemented a structured GCC strategy.
Infrastructure & talent enablement: Expanded operations with a new facility, managed talent, and built enterprise support functions.
CoE Development: Established a 100+ FTE Analytics CoE, scaling it to 200+ FTEs for Financial Crime Operations.
Global Tech Hub: Further set up a 45+ FTE CoE to drive next-gen technology initiatives.
The Impact.
With a focus on speed, agility, and operational excellence, Coforge enabled the client to establish a high-performing GCC.
Faster GCC set up in Bengaluru, ahead of schedule.
Market intelligence-driven site selection and talent strategy.
Optimized HR, Finance, and Procurement workflows for process excellence.
100% core team transition to the client within 12 months.
Seamless migration of global technology support from the Philippines to India.
Ongoing transformation support, ensuring continued operational success.
Coforge empowered the client to drive efficiency and establish a future-ready innovation hub in India.
