Robotic Process Automation saves USD 1.5 Mn for a leading US Luxury Hotel and Casino chain

Challenges.

The client wanted to automate processes to reduce costs and manual effort across various functions. Significant business functions like Reservation, Loyalty, Back Office, Promotions and Campaigns, Employee Management, and Housekeeping were not working efficiently.

Solution.

Coforge used its proprietary TESS RPA delivery framework to transform existing business processes with RPA implementation - creating leaner and more efficient business functions.  

• The following operations were automated using bots:
• Implemented RPA and introduced bots across core business functions of Reservation, Loyalty, Back Office, Promotions and Campaigns, Employee Management, and Housekeeping to make them leaner and more efficient
• Enabled automated booking of show tickets through brokers   
  
  Enabled the normalization of loyalty points through automated validation with CRM
• Automated auditing of sales for the Banquet and Box Office Shows
• Automated the creation of the monthly retail revenue report
• Powered auto-creation and accurate validation of promotional offers and rewards
• Ensured accurate upkeep of employee attendance and leave records as well as real-time interaction of housekeeping and employee systems

The Impact.

Coforge analyzed the “As Is” processes, identified the automation opportunities, and reengineered the existing processes by deploying customized bots. Thus, creating a fast, accurate, cost-effective virtual workforce leading to operational excellence.

• 100% SLA compliance due to efficient processes,
• Improved turnaround-time
• Cost savings of USD 1.5 Million annually
• 51% improvement in speed of operations through automation, accurate execution, and elimination of non-value-added processes
• 24x7 accurate and automated bill processing ensured uninterrupted, round-the-clock services