Robotic Process Automation saves USD 1.5 Mn for a leading US Luxury Hotel and Casino chain
Overview.
A leading US-based luxury hotel and casino corporation providing unbeatable hospitality and gaming experiences wanted to implement automation to reduce cost and manual intervention across multiple functions like booking, housekeeping, and human resources. Coforge used robotic process automation to automate existing processes and business functions. The customized bots led to operational excellence with a fast, accurate, cost-effective virtual workforce.
The client wanted to automate processes to reduce costs and manual effort across various functions. Significant business functions like Reservation, Loyalty, Back Office, Promotions and Campaigns, Employee Management, and Housekeeping were not working efficiently.
Solution.
Coforge used its proprietary TESS RPA delivery framework to transform existing business processes with RPA implementation - creating leaner and more efficient business functions.
The following operations were automated using bots:
Implemented RPA and introduced bots across core business functions of Reservation, Loyalty, Back Office, Promotions and Campaigns, Employee Management, and Housekeeping to make them leaner and more efficient
Enabled automated booking of show tickets through brokers
Enabled the normalization of loyalty points through automated validation with CRM
Automated auditing of sales for the Banquet and Box Office Shows
Automated the creation of the monthly retail revenue report
Powered auto-creation and accurate validation of promotional offers and rewards
Ensured accurate upkeep of employee attendance and leave records as well as real-time interaction of housekeeping and employee systems
The Impact.
Coforge analyzed the “As Is” processes, identified the automation opportunities, and reengineered the existing processes by deploying customized bots. Thus, creating a fast, accurate, cost-effective virtual workforce leading to operational excellence.
100% SLA compliance due to efficient processes,
Improved turnaround-time
Cost savings of USD 1.5 Million annually
51% improvement in speed of operations through automation, accurate execution, and elimination of non-value-added processes
24x7 accurate and automated bill processing ensured uninterrupted, round-the-clock services
