Revolutionizing User Experience for a Financial Investment Management Company

Challenges.

The existing account administration application was a browser-based app designed in 2000.
Although technology improvements were made approximately 10 years ago, the user experience had essentially remained unchanged for the last 15 years.
The application presented the following challenges that had to be addressed:

• Recurring desktop compatibility cost, given that the user interface layer was written in code originally compatible with IE 5 (quirks) mode
• Limited browser/operating system support
• Supported only 1024x768 resolution, despite majority of users moving to larger monitors with higher resolutions
• High bandwidth consumption each time a new field was added or user interface change was implemented, impacting the application performance
• Non-intuitive user interface led to lower productivity.
• Close to 200 screens, many of them not used regularly, which added to the volume and effort required to do assessments and compliance activities.
• Every release entailed time-consuming steps such as rework on the application due to limitations with old user interface technologies

Coforge partnered with the client as a strategic technology enabler to deliver competitive advantage.

Solution.

We redesigned the user interface of the account administration application using a responsive web application framework that acts as a platform to port existing functionalities with minimal difficulty. The team’s efforts provided a friendly user experience, a better performing application, improved user productivity, and reduced ongoing platform maintenance to the client.

The new application offered flexibility in enhancing and improving user infrastructure, which was limited due to restrictions in the browsers/devices/operating systems supported. To make the user interface responsive, we redesigned the screens using latest web technologies keeping bandwidth reduction, user experience, productivity, and ease-of-use in mind.

The impact.