Revolutionizing Specialty Insurance: $1.4M Bottom-line Boost Through Process Optimization and Technology

Challenges.

The client faced several obstacles in modernizing their insurance operations. Key business challenges

• Need for cost-efficient technology solutions to ensure client loyalty.
• Implementing future-ready capabilities not easily achievable with older systems.
• Leveraging improvement ideas for flexible and efficient business processes.
• Enhancing accuracy and efficiency in handling diverse document formats.

Our Solution.

Coforge implemented a comprehensive solution to address the client's challenges.

Key highlights of Coforge's solution:

• Created specialized teams for handling different document formats in data entry.
• Implemented English proficiency testing for new hires.
• Established client-specific clusters in insurance tracking.
• Executed process redesign in loss draft handling.
• Formed specialized teams for voice-side business.
• Implemented a platform solution for quality control.

The Impact.