Revolutionizing Insurance Operations: Legacy System Modernization Boosts Productivity by 85%

Challenges.

The client struggled with modernizing their legacy systems while managing operational costs.

Key business challenges:

• Lack of product and platform mindset.
• Limited experience with modern technologies.
• Difficulty finding qualified experts.
• High operational costs associated with legacy systems.

Our Solution.

Coforge implemented a comprehensive solution to address the client's challenges.

Key highlights of Coforge's solution:

• Upgraded mainframe-based Claims and Policy Administration application.
• Implemented Duck Creek Technologies based Policy Administration application.
• Introduced Workers' Compensation line of business.
• Cross-trained resources in multiple applications.
• Developed automation tools for maintenance and testing.

The Impact.

• Performance: 85% increase in productivity.
• Streamlined ops: Reduced development and maintenance costs.
• Automated daily and periodic tasks.
• Modernized policy and claims systems.