Revolutionizing EDW Support: Coforge's Managed Services Boost Efficiency for Top Insurance Services Provider

Challenges.

• Lack of dedicated support from existing team 
• Dissatisfaction with incumbent's approach to support work 
• Inefficient management of technical backlogs 
• Need for streamlined data operations 
• Operational inefficiencies impacting performance 
• Requirement for comprehensive monitoring and management 

Solution.

Coforge implemented a comprehensive managed services approach:

• Established a dedicated transition team for smooth handover
• Deployed expert technical SMEs for problem identification and resolution
• Implemented enhanced monitoring for dashboards, data loads, DWH, and BI servers
• Optimized data load processes using Informatica

Key highlights:

• Unified management by a dedicated team for the entire platform
• SLA-based managed services driving efficiency improvements
• Enhanced process execution, reducing operational inefficiencies

The Impact.