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Revolutionizing Data Warehouse Support: Coforge's Managed Services Transform Global Insurer's Operations

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Overview.

A leading global insurance firm faced challenges with unoptimized Snowflake usage and dissatisfaction with their incumbent's support approach. Seeking a single provider for seamless end-to-end delivery, they partnered with Coforge to transform their data operations. Coforge undertook the complete transition of managed services for the enterprise data platform, implementing strategic interventions to enhance efficiency, optimize costs, and eliminate technical backlogs in the competitive insurance industry landscape.

Challenges.

  • Unoptimized usage of Snowflake 
  • Dissatisfaction with incumbent's support work approach
  • Need for seamless end-to-end delivery with a single provider
  • Inefficient data load processes
  • Suboptimal data replication methods

 

Solution.

Coforge implemented a comprehensive managed services approach:

  • Established dedicated EDO Run Support Team
  • Implemented proactive problem-solving strategies
  • Deployed comprehensive monitoring for dashboards, data loads, and BI servers 
  • Optimized data loads for Snowflake and Data Stage jobs 
  • Evaluated and implemented HVR and Fivetran for efficient data replication 

Key highlights: 

  • Eliminated technical backlogs within first two quarters 
  • Enhanced data load processes for legacy data warehouses 
  • Improved warehouse, query, and storage efficiency on Snowflake 
  • Automated 60% of manual processes 

The Impact :

100% 60% 20%
Technical Backlogs Cleared Manual Processes Automated Credit Saving Achieved

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