Revamping the ACH Payment System to Elevate the Customer Experience for a Leading Global Bank in MENAT Region
Overview.
Our client—a leading global bank in the MENAT region aimed to enhance corporate customer experience. The focus was on refining their Automated Clearing House (ACH) Payments system for improved low-value transactions. They sought a seamless, efficient, 24x7 accessible solution that could synchronize with digital transformations, aligning technical enhancements with a superior customer experience.
Client’s existing system relied on a monolithic architecture, which hindered agility, scalability, and adaptability.
Solution.
The project involved transforming the legacy monolithic architecture into a cloud-based ecosystem of APIs and Microservices, ensuring optimal Resiliency, Availability, and Consistency (RAC).
A database upgrade was necessary. Each functionality of the core banking engine was redefined and integrated as a nano service using the proprietary framework.
Coforge provided a dedicated Program Manager who ensured continuous value delivery through prioritized user stories and SLA-based production management, thereby achieving 100% milestone schedule adherence.
Our team executed a phased, disruption-free transition to the new system for our banking client, sharing 50% solution ownership.
A revamped architecture and efficient implementation heightened the corporate customer experience.
The refined 24x7 accessible ACH Payments system improved low-value transactions, aligning with digital transformations and enhancing customer experience.
The Impact
100%
Milestone schedule adherence achieved
Improved low-value transactions
Elevated customer experience
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