Revamping Financial Services using Pega for Automation and Growth
Overview.
Coforge has leveraged Pega Customer Decision Hub™ and Business Process Automation (BPM) to significantly enhance customer engagement, productivity, and process management within the financial services industry. By integrating sophisticated risk models and establishing a Centre of Excellence (CoE), Coforge ensures superior decision-making and operational efficiency. This innovative approach not only sets new industry standards but also paves the way for future growth, transforming the financial landscape with cutting-edge technology and strategic solutions.
System Integration Issues: Integrating various systems and processes posed significant challenges.
Inconsistent Customer Engagement: The existing system failed to maintain consistent and effective customer engagement.
Solution.
By leveraging the capabilities of Pega Customer Decision HubTM and focusing on Business Process Automation (BPM), we were able to transform the institution's operations. Our solution included: -
Enhanced Customer Engagement: Leveraged Pega to create a digital smart dispute framework, improving customer interactions and satisfaction.
System Overhaul: Comprehensive redesign of the existing system to enhance performance and reliability.
Business Process Automation (BPM): Established a Centre of Excellence (CoE) to focus on improving code quality and process efficiency.
Risk Model Implementation: Integrated sophisticated risk models within Pega Customer Decision HubTM to improve decision-making and operational efficiency.
The impact.
20%
Delivery Time Reduction
Boosted Productivity: The team found its rhythm, significantly enhancing customer satisfaction and leaving the crowd wanting more.
Showcase of Deliverables: Like a band hitting every note, the increase in deliverables highlighted their technical skill and cohesion.
Spotlight on Risk Models: The implementation of sophisticated risk models in Pega Customer Decision HubTM took center stage, displaying the team’s versatility and depth.
Key Milestones
Efficient Production Timelines: Streamlined delivery processes ensured a seamless show from start to finish, captivating the audience throughout.
Spotlight on Process Management: Improved process visibility and management guaranteed crowd-pleasing performances at every venue.
Technical Virtuosity: With newfound confidence and expertise, the technical team skillfully navigated the complexities of Pega Customer Decision HubTM, delivering a flawless performance.
This financial services innovation tour saw our headliner not just return to form but break new ground, proving that with the right collaboration and technology, any stage can be dominated, transforming challenges into chart-topping successes.
