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Overview.
Capabilities.
Challenges.
The key business challenge was that of,
- Monitoring and filtering potentially harmful content across their diverse range of offerings.
- High volume of content, spanning multiple platforms, made it increasingly difficult to ensure compliance with regulatory guidelines and societal norms.
- Harmful content, such as profanity, violent or hate speech, posed a significant risk to the client's brand image and legal standing.
- Manual monitoring and filtering processes were not only time-consuming and resource-intensive but also prone to human error and subjectivity.
Solution.
Speech X.
- Coforge’s AI Accelerator for analyzing and extracting intelligence from speech in large volumes of Audio and Video content in multiple languages at scale and with State of the Art accuracy.
- Solution has been developed using Open Source and Cloud APIs, and bring the best of both the worlds with simple & unified APIs and end to end Speech processing workflow in a highly configuration driven manner.
- Solution comes with out of the box management dashboard and fast Search Capabilities on the Audio content. It also have rich features for monitoring and governing entire Speech processing lifecycle.
The Impact.
Here is a summary of the achieved results and improvements resulting from our speech analytics solution.
- Enabled faster response times to flag offensive contents
- Reduced instances of hate speech, profanity, and explicit content
- Improved compliance with regulatory standards
- Achieved efficient content moderation
- Gained competitive edge with enhanced brand safety and reputation management capabilities.
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