Coforge, with our expertise across the airport domain and data analytics, designed and developed a core system using an open, component-based, n-tier architecture, which is highly flexible, scalable, and efficient.
The solution focused on three important pillars to enable real-time insights and enhanced decision-making:
- Management – including enterprise data management and data integration
- Modernization – of analytics and virtualization
- Monetization – of visualization and insights
The solution implemented had innovative modules of planning, SLA, performance and real-time monitoring, truck control system, and integration with the most advanced material handling system. This ensured that the terminal met its program goals of increased efficiency. These modules leveraged historical data and real-time data to derive critical information in the form of dashboards.
The project involved detailed planning to:
- Track all operational-critical events by proactively monitoring such events to minimize mishandling and delays
- Implement the 'What if?' analysis functionality
- Use historical information in the absence of real-time inputs
- Ensure SLA compliance
The dashboard allowed monitoring of the following business processes of the warehouse operating system:
Hourly performance and daily accumulative performance, based on multiple parameters like flight time, SHC, etc.
- ULD check-in
- Cargo build-up
- Cargo build-down
- Import cargo collection
- SLA monitoring was another significant part of the project. The monitoring was required for:
- Real-time tracking of processes against predefined SLAs by the airline Resource allocation optimization
- Visual alerts to indicate the progress/delays of various processes
The proposed measurement of hourly and accumulative performance of general, perishable, and express cargo is mapped to current performance. In case of SLA mismatch, notifications/alerts for the same are shown on the dashboard.
