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Real time Claims fraud detection for a large insurance provider in US

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Overview.

A large US insurance provider faces significant financial losses due to fraudulent claims. Traditional methods of detecting fraud are often reactive and rely on manual review after a claim is submitted. This reactive approach allows fraudulent claims to be paid out before detection, impacting the company's bottom line and potentially raising insurance premiums for honest customers.

Challenges.

  • Direct payouts for fraudulent claims 
  • Increased claim processing costs
  • Increased premiums for honest customers
  • Manual review bottlenecks

Solution.

  • This solution utilizes a robust model ensemble approach to identify potential fraudulent transactions.
  • The system combines various machine learning or statistical models trained to identify patterns and red flags indicative of fraudulent claims. 
  • This ensemble approach leverages the strengths of different models to achieve more accurate and comprehensive fraud detection than any single model could provide.

The Impact.

  • The fraud detection frequency jumped to 6.5%. 
  • A potential revenue increase of up to 3 times the value of the prevented fraudulent claim

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