Quality engineering for a leading Supplemental Insurance company in the US
Overview.
Our client is a leading supplemental insurance company in the US. With the customer demand for reliable delivery of a product, application and services, healthcare enterprises continue to make significant investments into Quality Engineering and Testing Services.
Flight of existing staff—The existing vendor staff left before transition.
100+ testing resources at different levels were required to set up TCoE.
Solution
Coforge set up a Testing Center of excellence in a very short time and prevented any major disruption to client’s operations. Coforge employed,
A rigorous Due Diligence approach to understand the As-Is state and defined a Transition roadmap and sequence for minimal disruption.
High-priority transition approach of strategic and business-critical applications
Domain experts and highly experienced staff for quick understanding, thereby reducing the risk of the vendor leaving early.
Health Insurance domain SMEs in the training of testing resources. This ensured domain-ready resources for deployment on customer projects.
The Impact
$1.3M
Cost savings
100%
Resource on-boarding
8week
Knowledge transition
Knowledge transition was completed in 8 weeks for 6 streams of work, with 56+ functional areas/applications ensuring 0% impact on continuity of operations.
Coforge completed the on-boarding of 100% resources in the first 3 months, with a higher than committed ramp-up rate each month. We were able to provide testing services effectively from the third month.
Coforge achieved a steady state in 8 weeks’ time.
During Transition, the testing team created knowledge artefacts and test strategy, which resulted in quick induction of incoming resources.
Reduced Production fallout from 14% in 2015 to 0% in 2020
Average productivity improvement of manual testing is 11.7% YoY.
Automated 100% critical tests for all business-critical applications
Cost savings of ~$1.3 M by leveraging test automation
